Business Analyst (Level 1 - 4), Department of Technology Solutions - UT System

The Business Analyst (BA) is a position designed to be responsible for providing functional and technical analysis and design in support of projects that may require business process clarification, system enhancements, and software integrations. This position requires competency in all areas of business process/system analysis, and is expected to provide functions including facilitation, needs assessment, requirements definition, technical specifications, business process mapping, and change management support. A business analyst works as a liaison among stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies and information systems. The business analyst works closely with the functional team to understand business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.

Duties include:

• Supporting the University’s Enterprise Resource Planning (ERP) software, including key domains such as Financial Systems, Human Resources, Payroll, and Maintenance.
• Leading and participating in mission-critical activities, including business process analysis, technical analysis, solution design, software modification, interface design, testing, and documentation.
• Ensuring seamless integration with internal and external systems while providing configuration, support, and training for assigned ERP modules.
• Identifying opportunities for continuous process improvement and collaborating with stakeholders to develop improvements to ERP functionality, addressing system deficiencies, and aligning with institutional goals.

Specific duties and responsibilities include, but are not limited to, the following:

Exercises latitude to determine objectives:

• Leading and facilitating meetings with a variety of teams and individuals, ensuring stakeholder consensus and alignment with project goals.
• Collaborate with leadership, central offices, and departmental users to address operational challenges and provide actionable solutions.
• Liaising between the technical team and the functional area customers to ensure effective communication.
• Collaborate with stakeholders to assess needs, present findings, and develop comprehensive work plans.
• Collaborating with internal and external customers to:
  • Elicit clear and concise user requirements and business needs
  • Translate customer needs into business cases and requirements definitions
  • Work with technical group on documented design specifications
  • Provide training to customers on new functionality
  • Support applications post-implementation
  • Evaluate impact of Oracle quarterly updates

Independently analyzes and solves highly complex technical problems:

• Configure ERP modules to align with Federal guidelines and University fiscal/personnel policies.
• Troubleshoot and resolve reported ERP issues in collaboration with the functional stakeholders and Department of Technology Solutions (DTS) technical team.
• Evaluate ERP functionality gaps, proposing and implementing creative solutions to meet University needs.
• Conduct in-depth research to identify opportunities for enhancing ERP functionality and improving University business processes.
• Draft detailed technical specifications for new functionalities, data conversions, and application interfaces.
• Prepare technical documentation for configurations, enhancements, and procedural changes, ensuring transparency and continuity.
• Develop Oracle Transactional Business Intelligence (OTBI) and Business Intelligence (BI) Publisher reports, leading needs analysis and design discussions with user groups.

Researches Emerging Technologies:

• Analyze ERP upgrade documentation to evaluate impacts on existing configurations and University processes.
• Design and execute testing strategies for software upgrades, ensuring minimal disruption to University operations.
• Perform rigorous unit and integration testing to ensure configurations and enhancements meet University standards.
• Design strategic implementation plans for new ERP functionalities, modules, and system upgrades, including resource allocation and rollout strategies.
• Create user-focused materials for the ERP Help Website, facilitating user access to key resources and updates.
• Assist the Change Management team by contributing technical expertise to training materials and curricula.
• Lead "train-the-trainer" sessions and conduct end-user training for central office and departmental staff.
• Represent the University in discussions with external vendors to develop tailored software solutions.

Identifies and initiates continues process improvement opportunities:

• Identifying opportunities for continuous process improvement and collaborating with stakeholders.
• to develop improvements to ERP functionality, addressing system deficiencies, and aligning with institutional goals.

Continues Professional Development journey:

• Pursue professional development opportunities to stay on top of technology changes.
• Engage in professional development forums to stay informed about ERP trends and contribute to discussions influencing future ERP development.
• Other duties as assigned.

SPONSORSHIP IS NOT AVAILABLE AT THIS TIME

Associate's degree and a minimum of three to five (3-5) years of applicable software support experience or equivalent combination of education and experience. Experience with applying computer technology to solve complex user and business problems and needs. Excellent troubleshooting skills – able to define problems and offer valid resolution.

Additional skills include:

• Strategic Technology Planning
• Building Relationships
• Process Optimization
• Change Management
• Effective Communication.
• Analytical Thinking
• Problem-Solving
• Team Collaboration
• Comprehensive Efficiency
• Proficient in analyzing and configuring complex accounting systems, with attention to detail and independence in execution.
• Skilled in engaging technical and non-technical staff to elicit requirements and translate them into deliverable solutions.
• Strong customer service orientation, with excellent communication and interpersonal skills to support diverse user groups.

Preferred Qualifications

Bachelor's degree, 3-5 years of related experience in systems analysis, support and troubleshooting of computing applications and systems, or cloud-based technology ,Oracle Fusion Cloud configuration experience, experience with Oracle Enterprise Resource Planning (ERP), Enterprise Performance Management (EPM), and/or Supply Chain & Manufacturing (SCM), experience as an Oracle OTBI or BI Publisher report developer or MS Power BI developer.

Additional skills, experiences, and qualifications include:

• Highly motivated self-starter.
• Ability to work independently towards a defined goal.
• Self-motivation and self-discipline are key.
• Must work with others to ensure tasks are completed between project team meetings.
• Best candidates need to be goal-oriented, detail-driven, self-motivated and be able to work independently.
• Position holder must be open-minded to new ideas and technologies, and possess the ability to brainstorm with team members for the best solution to a problem.
• Possession of a positive attitude, desire to be a part of a team, and a thirst for knowledge are essential characteristics for this individual.
• Ability to work with people under demanding circumstances, while maintaining a professional, pleasant and helpful demeanor.
• Best candidates have a Six Sigma training and/or certification, such as Green Belt or Yellow Belt or desire to learn.

Application Process
For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references. Review of applications will begin immediately.

Benefits and Compensation
Compensation for the position is budgeted as outlined below depending on education and experience:

• Business Analyst I $60,000 to $70,000 (typically a bachelor's degree and one year of relevant experience or an equivalent combination of education, training and experience)
• Business Analyst II $70,000 to $80,000 (typically a bachelor's degree and two years of relevant experience or an equivalent combination of education, training and experience)
• Business Analyst III $80,000 to $95,000 (typically a bachelor's degree and three years of relevant experience or an equivalent combination of education, training and experience)
• Business Analyst IV $95,000 to $110,000 (typically a bachelor's degree and 5 years of relevant experience or an equivalent combination of education, training and experience)

The University offers a comprehensive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits and much more. Additionally, Tennessee residents do not pay a state income tax. For more information on the University of Tennessee’s benefits, visit https://hr.tennessee.edu/benefits/