Financial Aid Student Services Counselor-Office of Financial Aid and Scholarships-UTK

Multiple Positions Available

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Financial Aid Student Services Counselor position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The minimum starting salary for this position is $45,000. Final compensation will be determined based on the candidate’s qualifications and experience

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position will be part of the centralized team within the Office of Financial Aid & Scholarships that will be independently responsible for awarding federal, state and institutional grants and scholarships and ensuring that these awards meet all applicable regulations. The counselor is expected to have a high level of technical knowledge and expertise in federal and state regulations and will make independent judgments and decisions. The position will serve as an advanced level of support to students and families who have in-depth questions or issues regarding their financial aid eligibility or financing their education. The incumbent will serve as expert level assistance for students who are referred from the One Stop. This position will assist in the development, implementation, and administration of Federal, State and University financial aid programs.

Required Education and Experience:

High School diploma and 5 years of experience in higher education, customer service or related finance field, or

Associate degree and 3 years of experience in higher education, customer service or related finance field, or

Bachelor's degree and 1 year of experience in higher education, customer service or related finance field.

Preferred Education and Experience:

Bachelor's degree and 1 year of financial aid experience.

Required Knowledge, Skills, and Abilities:

• Excellent oral and written communications skills.

• Ability to write clearly and concisely using effectual writing skills.

• Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.

• Proven ability to work effectively as a team member.

• Ability to analyze and interpret data, and ability to make and be responsible for independent decisions.

• Ability to work under time constraints.

Preferred Knowledge, Skills, and Abilities:

• Familiarity with Microsoft Office products (or similar).

• Ellucian Banner, OnBase, and/or TeamDynamix experience preferred.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!