Supplemental Instruction Coordinator - Academic Success Center - UTK

The Supplemental Instruction Coordinator provides leadership for the Supplemental Instruction (SI) program as well as provides on-site supervision to undergraduate and graduate staff serving as tutors, supplemental instructors, and graduate assistants. The SI Coordinator will work to implement best practices in academic supports, foster a collaborative learning environment, and engage in strategic planning in order to grow and develop the Supplemental Instruction program. The coordinator communicates with campus partners to increase academic support access, align curricular needs with academic support services, and manages the Supplemental Instruction and embedded tutoring programs, which includes ensuring oversight and the availability of services during the evenings and on weekends. The SI Coordinator also develops and leads the complex and ongoing training and support to SI Leaders and embedded tutors, which includes the coordination of intensive training sessions that take place during off-schedule hours (weekends and evenings).

• Provides management and oversight of SI daily activities, including on-site and online SI sessions and embedded tutoring;

• Works with divisions, colleges, and departments to identify regular, consistent, and functional spaces for SI sessions and embedded tutoring;

• Maintains or acquires resources (e.g., technology, content materials, pedagogical materials, etc.) for the SI and embedded tutoring programs;

• Develops specialized training curriculum using relevant and current SI and learning assistance methods;

• Works closely with academic departments and instructors to determine course-specific support needs that support the SI model;

• Ensures high quality and ethical standards for the SI and embedded tutoring programs;

• Regularly evaluates SI Leaders and assists in evaluations of tutors and Vol Study Center support staff;

• Coordinates SI, group, and embedded tutoring services for all academic terms;

• Develops curriculum for and conducts campus workshops regarding general academic support strategies (e.g., notetaking, reading strategies, study skills, study habits, etc.);

• Participates in continuing education and professional development activities in the areas of Supplemental Instruction, tutoring, study skills, learning strategies, innovative pedagogical techniques, and general academic support;

• Promotes Vol Study Center services, events, and activities via campus partnerships and marketing campaigns;

• Schedules all tutoring and learning assistance activities across various campus locations via campus communications and/or software; and

• Monitors and assesses the effectiveness of the SI Program, including conducting student surveys, reviewing usage and progress reports, providing impact analyses, and modifying services to meet program and learner needs.

Leadership:

• Oversees recruitment, hiring, and orientation of SI Leaders, embedded tutors, and Vol Study Center support staff;

• Provides mentoring, supervision, direction, guidance, and ongoing support to all SI Leaders and Vol Study Center support staff;

• Trains all SI Leaders and embedded tutors in pedagogical techniques consistent with course content and in alignment with the SI model; and

• Coordinates scheduling and manages all time entry of all SI/embedded sessions and Vol Study Center support staff.

Leads or co-leads student-facing campus events to develop connections with scholars:

• Engages scholars at new student orientations, open houses and recruitment events;

• Actively pursues professional development opportunities;

• Masters use of academic software, such as such as Banner and Salesforce, and other software, to document study sessions and communication with scholars;

• Uses other standard office software to communicate with staff and develop program materials; and

• Attends weekly leadership and department meetings.

Other duties as assigned.

Required Qualifications

Education:

• Bachelor’s Degree

Experience:

• Bachelor's degree with one year of relevant experience (includes any background in academic coaching, advising, teaching, mentoring, or support services, within education or in other people-centered fields) or master's degree with no experience

Knowledge, Skills, Abilities:

• Knowledge of student learning and academic support strategies in higher education or related settings.
• Skill in building positive relationships with students, staff, and/or faculty.
• Ability to exercise sound judgment, work independently, and manage multiple priorities.
• Proficiency with general office technology and software for communication and recordkeeping.

Preferred Qualifications

Education:

• Master’s Degree
• Knowledge of Supplemental Instruction or similar peer-led learning program models.

Experience:

• Completed master’s degree;
• Minimum one year in a higher education environment;
• Experience with Supplemental Instruction, tutoring, learning strategies, and/or academic support;
• Learning specialist or related experience developing learning strategies for students in need of additional academic support

Knowledge, Skills, Abilities:

• Ability to train, supervise, and mentor student staff effectively.
• Skill in data-informed decision-making, strategic planning, and relationship building.

Compensation and Benefits

• UT market range: MR07
• Anticipated hiring range: Minimum $49,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted.

• Resume
• Cover Letter
• List of 3 Professional References

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!