Director of Online Recruitment - Digital Learning at UT - UTK

Reporting to the Executive Director of Learner Services, the Director of Online Recruitment provides leadership, direction, and strategic expertise for all online recruitment initiatives within Digital Learning. This includes leading our online recruitment team, which is charged with optimizing the online student experience from lead to confirmation while meeting recruitment, admission and yield objectives. The director serves as a member of the Learner Services leadership team providing expertise, advocacy and counsel on matters impacting online recruitment and enrollment services. This role is responsible for planning, coordinating, and implementing complex projects, leading the recruitment team, and ensuring the overall delivery of services. The director’s work will play a critical role in fulfilling UT’s commitment to reducing barriers to education, supporting an inclusive campus and building a sense of belonging for all learners.

• Provides leadership and expertise to design and implement strategic initiatives that directly advance the University’s enrollment goals for UT online undergraduate and graduate students.
• Develop and implement comprehensive recruitment and outreach strategies aimed at growing enrollment across the portfolio
• Leverage data analytics to constantly monitor and respond to health of enrollment funnels, team and individual performance
• Collaborate with enrollment communications, marketing and technology/data teams in Digital Learning to initiate and develop integrated enrollment marketing strategies and campaigns
• Recruit, hire, train, develop, supervise, and evaluate staff to meet all metrics and student-focused recruitment initiatives
• Build, mentor and lead a student-centered enrollment coach team, establishing a culture focused on collaboration, innovation, and continuous improvement.
• Provide ongoing training and professional development opportunities for recruitment team
• Empower the recruitment team to effectively assess and address the health of the inquiry and applicant pools and to achieve performance goals
• Oversees assessment and evaluation in all areas of responsibility: Develops outcomes and goals for recruitment in consult with Executive Director, as well as assessment and tracking mechanisms.
• Develops and analyzes reports related to the day-to-day operations and overall productivity of the team to improve accuracy in forecasts and to drive performance.
• Initiates and prepares administrative reports and documents.
• Represent the Executive Director Learner Services as deputy in her absence as needed
• Monitors compliance with university and department policies and procedures.
• Collaborate with units across campus including the Division of Enrollment Management, the Division of Student Success the Graduate School, and individual academic units to develop and continually improve processes and enrollment support for online students.
• Cultivate and nurture relationships with key campus stakeholders through regular communication, meetings, and collaborative initiatives

Required Qualifications

• Bachelor’s Degree and 6 years of related administrative experience which includes 3 years of supervisory experience

Or,

• Ten years of related administrative experience, which includes 3 years of supervisory experience

Or,

• Any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved.

Preferred Qualifications

• Master's Degree
• Experience with online student recruitment
• Experience with Slate or Salesforce

Work Location

• Knoxville, TN
• This position would ideally function in an in-person/hybrid working capacity but fully remote could be an option for the ideal candidate.

Compensation and Benefits

• UT market range: MR 13
• Hiring Range: $100,000 - $110,000 per year, commensurate with experience
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

• For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
• Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!