Student Success Coach - Digital Learning at UT - UTK

The University of Tennessee Knoxville seeks Graduate Student Success Coaches in the Digital Learning unit. Success Coaches empower students on their UT journey by listening, guiding, motivating, and celebrating the student's success from the point of confirmation through graduation. Success Coaches will provide concierge level support to an assigned population of graduate students through multi-channel student engagement including inbound and outbound calls, texts, virtual appointments, and emails to students to ensure they are on a path to successfully complete their desired credential. Successful candidates enjoy working in a high energy, fast-paced environment that relies heavily on technology, demonstrate enthusiasm, curiosity, and initiative, and possess excellent interpersonal skills and the ability to establish rapport with new and returning students.

• Manage and coach assigned students from the point of confirmation to program completion
• Engages in proactive outreach to empower students through positive reinforcement, building rapport and establishing meaningful academic relationships.
• Coaches students on developing a plan to achieve their academic and career goals through time management, goal setting, study skills, learning strategies, resource referrals, etc.
• Provides high-quality student-centered support using text, email, phone, and virtual appointments , serving a significant volume of students in a fast-paced environment.
• Develop and use extensive knowledge of UTK policies (academic and others) to help students navigate academic choices and improve student persistence
• Works to build student knowledge, skills, attitudes and beliefs that support success
• Monitors student engagement via dashboards and implements interventions as prescribed
• Employ case-management and other academic software to document coaching sessions and communication with students
• Assist in new student on-boarding to include online orientation and personalized welcome emails, calls and appointments
• Participate in recruitment activities and student retention initiatives including attending virtual open house events, information sessions, webinars, and other events as requested to offer guidance to new and returning students
• Builds a working relationship with assigned program(s) and ensures students have access to necessary resources and tools.
• Utilize resources and critical thinking skills to problem solve, quickly make decisions, and provide the best experience to online students at UT.
• Serve as liaison to an assigned academic and/or administrative unit to facilitate integrated student success functions and resolve issues of competing priorities.
• Assume or coordinate other duties or projects as assigned or directed

Required Qualifications

• Education: Bachelor’s degree in related field.
• Experience: Approximately one (1) year of related experience
  

Preferred Qualifications

• Education: Master’s degree in related field
• Experience: Prefer 1+ years of experience in one or more of the following: academic coaching, advising, student recruitment/retention or related student services. Experience working with multicultural individuals and individuals with diverse backgrounds.
  

Work Location

• Knoxville, TN.
• These positions have the potential for a remote working capacity.
  

Compensation and Benefits

• UT market range: MR 08
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here
  

Application Instructions

• For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid or remote working capacity.
• Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division
Digital Learning at UT, is a unit charged with advancing UT’s commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning
experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.