Temporary Customer Service Rep - University Printing and Mail - UTK

This is a temporary role that acts as a liaison between customers, sales, estimating and production.

• Act as a liaison between customers, sales, estimating and production.
• Send emails regarding order status. Follow up on proof sent emails to expedite approval.
• Track your assigned jobs on a daly basis through production to give status updates and projected delivery.
• Respond to customer inquiries about orders, estimates, and shipping. Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate and helpful information.
• Process orders and jobs by order placed date, based on customer specifications.
• Verify art file to customer order by checking size, page count, color, bleed, marks, ext.
• Verify ALL parts are ready to go, main file, envelopes, any variable data and mail lists.
• Handle escalated customer concerns or issues with diplomacy and patience, ensuring resolutions are reached and customers are satisfied.
• Conduct customer satisfaction surveys, gathering feedback and suggestions to improve service quality and identify areas of improvement.

Minimum Qualifications:

• High school diploma or GED
• 1yr customer service experience.

Knowledge, Skills, and Abilities:

• PC computer skills.
• Good grammar and spelling.
• Learn and operate in DASH
• Learn and operate Monarch
• Proper customer relations and phone etiquette.
• Business casual attire.

Preferred Qualifications:

• Commercial and/or digital print experience.