Respond to the 974-HELP line and online referrals for the university's Distressed Student Protocol. Provide direct supervision to members of the Center for Care & Resilience (CCR) Team. Serve as a campus consultant and wellness resource. Respond to and provide supervision for mental health crisis calls on campus that come via walk-in or through 974-HELP. Complete project work as assigned. Serve a member of the CCR leadership team.

Required Qualifications

• Education: Master’s degree
• Experience: 2 yrs of relevant, progressively responsible experience, or an equivalent combination of education, training, and experience.
• Knowledge, Skills, Abilities: Working knowledge of treatment programs, mental health terminology, including diagnostic categories and trauma informed care models; Strong knowledge of FERPA privacy guidelines; Ability to communicate difficult/sensitive information; Ability to work within Banner, Maxient, or other campus software platforms associated with the role.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

• Education: Other licenses/certification- LPC, MFT, LCSW, LCPC, LDAC

• Experience: 2 years of professional experience in Student Affairs, Higher Education, Counseling, Social Work, or a closely related field; 1 year of supervisory experience

Work Location

• Location: Knoxville, TN
• Onsite, Hybrid, or Remote: Onsite with potential for one remote day per week after 90-120 days

Compensation and Benefits

• UT market range: MR10
• Anticipated hiring range: commensurate with education and experience
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted on or before [2 weeks from posting]

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division

The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to grow their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.

Our departments provide essential services that support student success and future growth, fostering engagement, leadership, and wellness while enhancing belonging. Together, they create transformative experiences that help students achieve both academic and personal goals.

CARE COORDINATION

• Serve as responder to 974-HELP line and contact associated with the Distressed Student Protocol
• Provide direct interventions and ongoing support for high acuity/complex cases and on cases where significant higher level suicidal ideation is present
• Provide recommendations for intervention/follow-up on complex or high-level cases where significant safety concerns are present
• Design and assist in the design of individual action plans for distressed students
• Serve as primary liaison among resource units and agencies as appropriate
• Develop community resources and facilitate access to treatment including coordination of hospitalizations, discharge planning, and crisis intervention
• Support the CCR team by obtaining, recording, and reviewing updates for distressed students and proactively facilitating information flow among resources
• Track referrals for distressed students from administration, faculty, staff and other members of the university community to ensure consistency and availability of accurate data

SUPERVISION/LEADERSHIP

• Serve as the primary supervisor for 2-4 members of the CCR team (may include paid staff and interns)
• Actively contribute to the recruitment and hiring of new staff
• Participate in hiring, on-boarding, and training of new team members
• Accountable for scheduling, monitoring performance of supervisees guided by department expectations
• Complete HR processes including providing support, performance evaluations, and professional development for supervisees
• Complete professional development plans for all full-time supervisees, conduct Quality Improvement activities, and develop a supervision schedule that includes regular undisturbed meeting times
• Serve as a designee on university CARE and Threat Assessment teams
• Serve as a consultant on the development of department policies
• Serve as project lead on CCR programming/projects as assigned.

OUTREACH

• Develop on-going referral relationships with community partners by routine outreach and annual education efforts
• Participate in department educational or tabling events
• Serve on select committees as assigned
• Develop training materials such as resource lists, or staff development